01Digital products

Hotel tools built
for real operations.

Ready-to-use templates, checklists, SOPs and Excel models — to standardise how the hotel runs without starting from zero.

Pre-Opening & SOP Toolkit

30 tasks · 8 departments · 26 SOPs · 14 forms

Three packs, from €19. In English or Serbian, delivered by email after payment.

See the packs Try the calculator

More tools for hotel professionals coming soon — for sales, operations and group business.

02SOP system

Standardize the operation.
Make expectations clear.

Every procedure follows the same structure: an identification header, a purpose, numbered implementation steps, an effective date, and a signature block for preparation, approval and staff acknowledgement. The same document a hotel company would file, sign and audit against.

Front Office

Check-inCheck-outReservations / no-showGuest complaints

Housekeeping

Room cleaningInspectionInventory / minibarLost & found

Food & Beverage

Restaurant openingRestaurant closingGuest serviceRoom service

Kitchen

ReceivingStorageHACCPKitchen hygiene

Sales & Revenue

OTA / rate parityRevenue management

Engineering

Preventive maintenanceFault reporting

Security

Fire emergencyMedical / security emergency

Human Resources

OnboardingTraining

Guest Check-In Sample from the pack · procedure PRO-001

Hotel"[HOTEL NAME]"

DepartmentFront Office

Reference No.PRO-001

Related toFront Office – Housekeeping

Adopted[DATE OF ADOPTION]

Purpose

This procedure is established to standardize the guest arrival process and ensure a professional, efficient check-in.

Steps

Check the reservation in the PMS before the guest's arrival (dates, room type, rate, payment method, special notes).
Greet the guest warmly and introduce yourself by name.
Request identification for the guest registration record, in line with legal requirements.
Confirm the departure date, number of nights and the service booked (bed & breakfast, half board, etc.).
If the guest has stayed before, check the guest history in the PMS and offer the same or a similar room if available.
Explain the restaurant and breakfast hours, wi-fi access and hotel facilities.
Collect payment details and, if required, authorize the card or charge a deposit.
Hand over the room key/card and, if needed, escort the guest to the room or call for luggage assistance.
Log any special notes about the guest (allergies, VIP status, special requests) in the guest profile in the PMS.
Wish the guest a pleasant stay.

This procedure takes effect the day after its adoption. Responsible for enforcing it: the Front Office Manager, or their designated deputy in their absence. Any violation will be treated as a breach of work duty.

Prepared by

Approved by

03Control dashboard

One dashboard.
Total pre-opening control.

Know what needs to happen, who owns it, when it is due, and what is blocking it. The workbook counts status live — totals, completion and blockers update as your team fills the sheet.

Hotel_PreOpening_Master_Toolkit.xlsx

Dashboard Master pre-opening Department checklists

Total tasks30

Completed11

In progress7

Blocked2

Completion37%

	ID	Phase	Department	Task	Responsible	Deadline	Status	Priority	Dependency
6	P01	12–9 months	Management	Confirm concept, positioning and service model	Owner	10 Feb	Done	High	—
7	P02	12–9 months	Management	Finalize opening budget and contingency	GM / Finance	24 Feb	Done	High	P01
8	P03	12–9 months	Management	Define organizational structure and department heads	GM	07 Mar	Done	Medium	P02
9	P05	9–6 months	HR	Create staffing plan and recruitment timeline	HR Manager	28 Mar	Done	High	P03
10	P06	9–6 months	Front Office	Select PMS and define reservation workflows	FO Manager	11 Apr	Done	High	P02
11	P07	9–6 months	Housekeeping	Define room standards and cleaning specifications	Exec. Housekeeper	25 Apr	In progress	Medium	P03
12	P09	9–6 months	Kitchen	Create HACCP framework and receiving procedures	Exec. Chef	09 May	In progress	High	P08
13	P10	9–6 months	Engineering	Create preventive maintenance plan	Chief Engineer	16 May	In progress	Medium	—
14	P12	6–3 months	Sales & Revenue	Load hotel on OTAs and verify rate parity	DOSM	06 Jun	In progress	High	P15
15	P18	6–3 months	Engineering	Test utilities, HVAC, hot water and critical systems	Chief Engineer	20 Jun	Blocked	High	Contractor
16	P21	3–1 month	Housekeeping	Complete room-by-room inspection and snag list	Exec. Housekeeper	04 Jul	Blocked	High	P18
17	P19	3–1 month	All departments	Run department SOP training	HR / Dept. heads	11 Jul	Not started	Medium	P14
18	P26	3–1 month	Management	Conduct soft opening	GM	25 Jul	Not started	High	P19

Swipe the sheet sideways to see owner, priority and dependency

Master pre-opening sheet — sample data shown, 13 of 30 rows Editable Excel workbook with live status counts

What

Thirty pre-opening tasks already written, phased and assigned to a department.

Who

A named owner per task. Accountability sits with a person, not with a meeting.

When

Deadlines by phase, so a moved opening date reshuffles the plan instead of breaking it.

What's blocking

A dependency column that makes the real reason for a delay visible early.

04Templates

14 templates built
for daily hotel operations.

Editable Word documents in a real operational format — headers, fields, checkboxes, sign-off lines. Add your property name, adjust the steps to your layout and systems, and print or file them the same day.

01Room inspection checklistHousekeeping

02Daily front office opening checklistFront office

03Daily front office closing checklistFront office

04Housekeeping room checklistHousekeeping

05Maintenance work order / logEngineering

06Lost & found formHousekeeping

07Incident reportSecurity

08Training attendance recordHR

09New employee onboarding checklistHR

10OTA / rate parity checkRevenue

11Soft opening checklistManagement

12Grand opening readiness checklistManagement

13Shift handover logFront office

14Daily management briefingManagement

Room inspectionForm 1

Room412

Inspector

Bathroom & amenitiesPass

Bed to standardPass

Minibar restocked

AC, TV, lighting

Fault reported

Inspected by

Released

Incident reportForm 7

Date / time

Location

Reported by

Guest involvedY / N

Description of events

Reported by

Manager on duty

Shift handover logForm 13

ShiftMorning → Afternoon

Arrivals / departures18 / 14

Rooms out of order2

VIP in house1

Cash float verifiedYes

Open complaints1

Pending items passed to the next shift

Maintenance requests logged

Handed over by

Received by

05What you get

Exactly what arrives
after purchase.

Executive guideThe pre-opening plan in four phases, procedures with checklists across eight departments, and the master checklist. Thirteen pages.PDF · DOCX

Excel control dashboardThirty tasks by phase, with department, deadline, status and priority. The dashboard counts completed, started and blocked on its own.XLSX

Department checklists48 recurring checks across eight departments, with frequency and owner. In the same workbook.XLSX

26 SOPsEach on its own page: header, purpose, numbered steps and a signature block. Ready to adopt and file.PDF · DOCX

14 operational formsRoom inspection, opening and closing checklists, work orders, reports and records — with blank rows to fill in.PDF · DOCX

Progress trackerTracks delivery of the pre-opening plan and preparation of the procedures, with automatic totals.XLSX

Hotel tools builtfor real operations.

Standardize the operation.Make expectations clear.

Purpose

Steps

One dashboard.Total pre-opening control.

14 templates builtfor daily hotel operations.

Exactly what arrivesafter purchase.

Build the operationbefore the operationbuilds you.

Hotel tools built
for real operations.

Standardize the operation.
Make expectations clear.

One dashboard.
Total pre-opening control.

14 templates built
for daily hotel operations.

Exactly what arrives
after purchase.

Build the operation
before the operation
builds you.