Hotel consulting · Western Balkans
Operations.
Sales.
Digital growth.
For independent hotels, apartments
Practical hotel expertise for better operations, stronger distribution and more effective online sales.
10+ years in hospitality
6 hotel projects
3 categorisations
Western Balkans
Room inspection Housekeeping · Form 1
Hotel_PreOpening_Master_Toolkit.xlsx
Total 30
Done 11
Blocked 2
Complete 37%
ID Phase Task Status P13 6–3 mo Recruit key operational staff Done P15 6–3 mo Configure room types & rates In progress P18 6–3 mo Test HVAC & hot water Blocked P19 3–1 mo Run department SOP training Not started P21 3–1 mo Room-by-room inspection Not started
Guest check-in Front Office · PRO-001
Department Front Office
Reference PRO-001
1. Greet the guest and confirm the reservation in the PMS.
2. Verify identification and registration details.
3. Confirm rate, stay dates and payment method.
Pre-opening SOPs Front office Housekeeping F&B Kitchen Revenue Engineering Security HR Training Soft opening
Pre-opening SOPs Front office Housekeeping F&B Kitchen Revenue Engineering Security HR Training Soft opening
01 Who we work with
For properties that want
We work with independent hotels, apartments, guesthouses and small properties — those opening, those running without a system, and those who want more online bookings.
01 Properties opening Plan, timelines, procedures and team — so the first guest arrives at a hotel that is ready.
02 Properties already trading Standards, organisation and costs — when the business grows faster than the system.
03 Apartments and small properties A Booking profile and a website — so guests find you and book more easily.
02 What we do
Three areas,
The three areas where hotels most often lose money or time — and in each we bring experience from the job, not from a textbook.
01 Operations Everything that has to work every day, and before the first guest.
Pre-opening SOPs and standards Optimisation and hotel audits Categorisation and closing Hotel consulting 02 Sales Who sells the rooms, through which channels, at what price.
Sales and revenue Booking.com profile Groups, MICE and sports camps Groups & partnerships 03 Digital growth The channels through which guests find you, and tools that save time.
Property website Digital tools for hotels Digital services
03 Digital services
Online sales,
For hotels, apartments and small properties — packages with exactly stated content, price and scope.
from €220 Booking.com Profile setup and improvement; monthly management from €79.
Booking packages from €35 / mo. Property website A website that leads to a booking — no build fee, or a one-off from €490.
Website packages
04 Digital products
The pre-opening
Ready-made documents and Excel tools you download straight after purchase — no call, no waiting.
€19 Starter The guide and a 30-task master checklist — to see the full scope of an opening.
English or Serbian Licence for 1 property Pack details €49 Professional The complete working system: dashboard, 26 SOPs, 14 forms and a tracker.
Most chosen English or Serbian Licence for 1 property Pack details €99 Complete The full Professional pack in English and Serbian.
Both languages Licence for up to 3 properties Pack details
05 Experience
Experience you
Six hotel projects — categorisations, an opening and soft opening, and orderly closures.
10+ years in hotel operations and sales
71 rooms in the hotel whose operation was run
6 hotel projects, from opening to closing
3 disciplines covered by the team
Tell us what
A few details are enough — we agree the rest in a conversation. The introductory call costs nothing.
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Order
Get the toolkit
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