KeystoneHotel Consulting

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01Consulting

Consulting from plan
to implementation.

Practical consulting for independent hotels, owners and management teams across Serbia, Bosnia & Herzegovina, Montenegro and Croatia. The same market, the same language and the same way of doing business — and standards that can actually be enforced in it, not copied out of a foreign manual.

SerbiaBosnia & HerzegovinaMontenegroCroatia
01Pre-openingFrom preparing operations to opening day: operational plan, timelines, budget, procurement coordination and department readiness.
02SOPs & standardsDeveloping and implementing operating procedures, service standards and checklists.
03Operational optimisationReviewing processes, work organisation and costs, and improving day-to-day operations.
04Sales & revenueSales structure, corporate clients, OTA channels, pricing policy and revenue management.
05Hotel categorisationPreparing the property and the paperwork for official categorisation and the inspection visit.
06Closing and handoverWinding an operation down in order: obligations to guests, staff and suppliers, and handing the property over.
07Hotel auditAn independent review with concrete measures for sales, operations, costs and guest experience.

Booking.com and property websites are offered as separate digital services, with fixed packages and prices — see digital services.

02Projects

Six hotel projects,
from opening to closing.

Not just openings. Through categorisations, a soft opening and orderly closures, we have been through the whole life cycle of a hotel — experience rarely found in one place.

Hotel categorisation

3properties

The task
The property has to meet the requirements for its category and be ready for the inspection.
Our role
Preparing the property and paperwork, from the first check to the inspection visit.
What we did
A compliance check against the official standards, a list of gaps with deadlines, and preparation of paperwork and property for the inspection.
Outcome
Three completed categorisation projects.

Pre-opening and soft opening

1property

The task
The hotel had to be prepared for opening and moved safely from soft opening to full operation.
Our role
Part of the opening team — sales, online channels, procedures and training.
What we did
Setting up sales and online channels, including Booking.com and Expedia, procedures by department and staff training.
Outcome
The hotel opened and moved from soft opening to full operation.

Hotel closing

2properties

The task
The operation had to be wound down in order, with no open obligations to guests, staff or suppliers.
Our role
Running the closing and handover process.
What we did
A closing plan, notices to guests and partners, obligations to staff and suppliers, inventory and handover.
Outcome
Two completed closing and handover projects.

Property names are available on request, with the owner's consent.

03How we work

Four ways
to work together.

The form of the engagement follows the property and how much work is ahead of it. A typical implementation runs one to three months.

On-site consulting

Working inside the property, with the owner and the management team. Fastest on the operational problems that only show once you stand through a shift.

Online consulting

Video sessions and review of specific problems, with no travel and no travel cost. Suits ongoing support and smaller properties.

Project-based consulting

For a clearly defined project — a pre-opening, a sales reorganization or setting up the SOP system. Agreed scope, deadline and outcome.

Hotel audit

A one-off review with a written finding and a plan of measures. A good starting point when you don't yet know where you are losing.

04Consulting rates

What it
costs.

The framework is here so you don't have to ask. The final quote follows a conversation, because every property is found in a different state.

Online consultationOne hour of video conversation on a specific question. No contract, no further obligation.€40per hour
Guided implementationThe toolkit and three working sessions: a plan built around your opening date, procedures adapted to the property, and training for the department heads. Entirely remote.€290fixed
Basic operational auditOne day on site, preparation and a written report: procedures, work organisation, responsibilities, key problems and a corrective action plan.€490+ travel
Extended auditSeveral departments, interviews with the people responsible, document review, an action plan with priorities and deadlines, and a follow-up meeting.from €790+ travel
Day on siteWorking in the property with the owner and management team. The basic unit for every larger engagement.€250per day + travel
Project engagementA pre-opening, a sales reorganization or setting up the SOP system. Agreed scope, deadline and outcome, over two to three months.from €1,900per project

Travel and accommodation are charged separately at cost. An introductory rate applies to the first three hotels, in exchange for a written reference once the work is done.

05Tools

Just need the tools?

Digital products · available worldwide

If you have the team and know what you are doing but lack the structure — the toolkit holds the pre-opening plan, the SOP framework, the Excel dashboard and 14 operational templates.

See the packages Try the calculator

Let's talk about
your property.

An introductory conversation costs nothing. Describe the property and what is troubling you most right now, and we will see whether and how we can help.

Book a consultation See the toolkit