01What this solves

A hotel doesn't open
one department at a time.

Opening or standardizing a property means running a dozen interconnected systems at once — procurement, recruitment, systems setup, training, inspections — each with its own owner, sequence and dependency. Most teams hold that in spreadsheets, inboxes and memory. This toolkit holds it in one place.

Pre-opening planning

A 30-task master plan across four phases, from concept confirmation to the first-30-days corrective action plan.

Departmental responsibility

Every task carries an owner, a deadline, a priority and a dependency — so nothing sits between two departments.

SOP development

A consistent procedure format across eight departments: purpose, numbered steps, effective date, signature block.

Staff readiness

Onboarding and training records that show who was trained, on what, and when they signed for it.

Operational checklists

Daily department checklists with frequency and owner, ready to run from day one.

Soft opening & readiness

Service simulation, HACCP verification, evacuation drill and a grand-opening readiness review before you take paying guests.

Opening problems are rarely knowledge problems. They are sequencing and ownership problems.

02Pre-opening timeline

From empty property
to operational hotel.

Four phases, thirty tasks, eight departments. Each task in the toolkit is already assigned to a phase, so the sequence holds even when the opening date moves.

01Foundation

12–9 months out

  • Confirm concept, positioning and service model
  • Finalize opening budget and contingency
  • Define organizational structure and department heads
  • Build preliminary business plan and revenue assumptions
02Build

9–6 months out

  • Create staffing plan and recruitment timeline
  • Select PMS and define front-office workflows
  • Define room standards and cleaning specifications
  • Finalize restaurant concept, menus and service standards
  • Create HACCP framework and kitchen receiving procedures
  • Create preventive maintenance plan
  • Prepare fire, emergency and incident procedures
03Readiness

6–1 months out

  • Load the hotel on OTAs and verify rate parity
  • Recruit key operational staff
  • Create onboarding and training calendar
  • Configure room types, rates, restrictions and payment rules
  • Set supplier list, par levels and opening/closing checklists
  • Test utilities, HVAC, hot water and critical systems
  • Run department SOP training
  • Complete room-by-room inspection and snag list
04Opening

Final month & opening week

  • Run service simulation and menu tasting
  • Run HACCP verification and food safety checks
  • Run emergency and evacuation drill
  • Launch opening campaign and corporate outreach
  • Conduct soft opening
  • Hold the daily opening readiness meeting
  • Review guest feedback and operational incidents
  • Issue the corrective action plan for the first 30 days
03Departments

Eight departments.
One operating language.

The toolkit treats the property as one system. Every department uses the same task structure, the same SOP format and the same checklist logic — so a handover between sections doesn't need translating.

01Front OfficePMS setup, reservations, check-in and check-out, night audit, complaint handling
02HousekeepingRoom standards, cleaning specifications, inspection, linen, minibar, lost & found
03Food & BeverageConcept and menus, service standards, opening and closing, room service, suppliers
04KitchenReceiving, storage, HACCP framework, hygiene control, food safety verification
05Sales & RevenueBusiness plan, OTA distribution, rate parity, revenue management, opening campaign
06EngineeringPreventive maintenance plan, fault reporting, work orders, critical systems testing
07SecurityFire and emergency procedures, medical incidents, evacuation drill, incident reporting
08Human ResourcesStaffing plan, recruitment, onboarding, training calendar, attendance records

A hotel runs the way
it is written down.

Whatever is not written down, every shift does its own way — and the difference only shows up in the guest reviews.

04Your plan

Build your own plan
in 30 seconds.

Enter your opening date and the size of the property. The toolkit's master plan is calculated backwards from your date, and you get thirty tasks with real deadlines, department and responsible role — including whatever is already overdue against that date.

05Who it is for

Built for the people
who carry the opening.

01Hotel ownersSee the full scope of an opening and hold the project team to a visible plan.
02General managersOne control document for the whole property instead of six departmental versions.
03Operations managersTask ownership, deadlines and blockers in a format you can run a weekly meeting from.
04Department headsA ready SOP structure and daily checklists for your own section, in your own language of work.
05New hotel project teamsA starting framework on day one, instead of three weeks spent building one from scratch.
06Hotels standardizing operationsAlready trading, but running on habit? Use the SOP framework and checklists to write the standard down.

A plan costs less
than improvising.

Every task remembered the day before opening is paid for twice — once in money, once in the nerves of the team.

Build the operation
before the operation
builds you.

A practical hotel pre-opening and SOP system designed to bring structure, accountability and operational readiness to your property.

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